Terms of Service

01 General provisions and the parties

These Terms of Service (hereinafter the Terms) govern the relationship between Livonia Data Lab SIA (Reg. Nr. 40000000000, registered address: Rīga, Latvia) and the person ordering development services, and they apply to the site livoniadatalab.lv, to correspondence about a prospective project and to work carried out under a contract.

The Terms operate as a framework document. A separate contract is concluded for each project and an estimate is signed — these record the specific scope, price, timelines and any special arrangements. If the provisions of the contract or the estimate diverge from these Terms, the contract and the estimate prevail; the Terms apply to whatever they do not expressly regulate.

Our services are addressed to legal entities, sole traders and persons acting for purposes connected with their professional activity. We do not target our offering at consumers within the meaning of the Consumer Rights Protection Law (Patērētāju tiesību aizsardzības likums). If the Client nevertheless acts as a consumer, the mandatory provisions of consumer protection law apply and, to the extent of any conflict, they prevail over these Terms.

The information on the site, including the package descriptions and the prices stated, is for information only and does not constitute a public offer within the meaning of Section 1533 of the Civil Law of Latvia. Only an estimate addressed to the Client counts as an offer.

02 Definitions

• The Provider — Livonia Data Lab SIA, Reg. Nr. 40000000000, Rīga, Latvia.
• The Client — a legal entity or natural person who has concluded a contract with the Provider or has sent a request for an estimate.
• The Parties — the Provider and the Client together.
• The Services — work on the planning, design, development, testing, launch and maintenance of websites, online stores and web applications, together with related consultancy.
• The specification (technical specification) — a document agreed by the Parties describing the composition, functionality and requirements for the result. The specification may take the form of a separate document, a section of the estimate, or a structured list in correspondence confirmed by both Parties.
• The estimate — the Provider's proposal setting out the scope of work, the price and the timelines, prepared following the briefing.
• The result of the work — the source code, designs, configurations, documentation and other materials created by the Provider for the Client under the contract.
• The Client's materials — texts, images, logos, fonts, video, databases, access credentials and any other items handed over by the Client for use in the project.
• Working day — a day from Monday to Friday, excluding the official public holidays of the Republic of Latvia.

03 Concluding a contract and the scope of the Services

Work begins as follows:

• Enquiry and briefing. The Client describes the task through the form on the site, by email or on a call. The initial consultation and assessment are free and carry no obligation.
• Estimate. The Provider prepares an estimate covering scope, price and timelines. The estimate is valid for 30 calendar days from the date it is sent, unless it states otherwise.
• Conclusion of the contract. The contract is deemed concluded once it has been signed by the Parties or, where no separate document is drawn up, once the Client has confirmed the estimate in writing and the advance payment has been received. Exchanging scans and signing with a qualified electronic signature (eParaksts) have the same force as a paper original.
• Start of work. The Provider starts work once the advance payment has been received and the Client has handed over the source materials needed to begin.

The scope of the Services is defined by the specification and the estimate. Anything not expressly stated in them falls outside the scope. By default, the packages do not include: purchase of a domain and payment for hosting, paid font licences, stock photos and third-party services, copywriting and professional photography, running advertising campaigns, or support for legacy browsers that the manufacturer has discontinued.

Changes to the scope during the project are recorded in writing — as an addendum to the estimate stating the effect on price and timelines. The Provider is entitled not to start additional work until such an addendum is agreed. Minor amendments within the agreed scope are carried out as a matter of routine, without separate paperwork.

04 Service packages, pricing and timelines

Below are the Provider's basic packages. The prices stated are starting prices ("from") for the typical scope of the package and do not include VAT where it applies. The timelines are indicative and run from the start of work, provided the Client supplies materials and feedback on time.

The final price depends on the number of pages and screens, the complexity of the business logic, the number of integrations with third-party services, the load requirements, and on whether texts, images and a brand book are already available. After the briefing the Client receives a fixed estimate, which does not change during the project unless the scope of work itself changes at the Client's initiative.

05 Payment terms

Settlements are made in euros (EUR) by bank transfer to the Provider's current account against an issued invoice. Cash settlements are not used. Payment through the site is not available.

• An advance payment of 50% of the estimate amount is the basis for starting work. The advance invoice is issued once the estimate has been confirmed.
• The remaining 50% — on delivery of the work, before the final source materials and production access credentials are handed over.
• For projects lasting more than two months, staged payment against milestones may apply — the specific schedule is recorded in the contract.
• The payment term for an invoice is 10 working days from the date it is issued, unless the invoice states a different term. The obligation is deemed performed once the funds are credited to the Provider's account.
• Bank charges and currency conversion costs are borne by the Client; the amount credited must match the amount of the invoice.

VAT and reverse charge

All prices stated are exclusive of VAT unless expressly indicated otherwise. Tax is charged in accordance with the Value Added Tax Law of the Republic of Latvia (Pievienotās vērtības nodokļa likums) and the rules of Directive 2006/112/EC:

• for clients in Latvia, VAT is charged at the applicable rate;
• for companies in other EU countries holding a valid VAT number confirmed in the VIES system, the reverse charge mechanism applies: the invoice is issued without VAT and the obligation to account for and pay it rests with the recipient of the services;
• for clients outside the EU, the services are as a rule not subject to VAT in Latvia; the Client determines the tax consequences in its own jurisdiction itself.

The Client is responsible for the accuracy of the details and VAT number provided. If the number turns out to be invalid on the date the service is supplied and tax is assessed against the Provider, the Client shall reimburse the corresponding amount.

Late payment

In the event of late payment, the Provider is entitled to charge interest of 0.5% of the overdue amount for each day, but no more than 10% of the contract amount, and to suspend work after notifying the Client in writing. The delivery deadline is then extended by the period of suspension. The advance payment is non-refundable to the extent of the work actually performed.

06 Deadlines and acceptance of the work

Timelines are recorded in the estimate or the contract and are calculated on the basis that the Client supplies materials, access credentials and feedback on time. The running of the deadline is suspended while a response from the Client is awaited, and the final delivery date shifts by the corresponding number of days. The Provider is not liable for delay caused by the Client's inaction or by failures on the part of third parties — hosting, payment providers, domain registrars.

The acceptance procedure:

• on completion of a stage or of the whole project, the Provider notifies the Client that it is ready and provides access to the result on a test domain;
• the Client checks the result and, within 7 working days, either accepts the work or sends a single written list of comments describing the ways in which it does not match the specification;
• well-founded comments — those concerning a mismatch with the agreed specification — are remedied by the Provider free of charge within a reasonable period, after which the result is submitted for acceptance again;
• wishes going beyond the specification are handled as additional work under a separate estimate;
• if within 7 working days the Client has not sent comments and has not signed the acceptance certificate, the work is deemed accepted by default;
• the work is also deemed accepted if the result has in fact been put into commercial use.

Acceptance by stages does not require parts already accepted to be agreed again: returning to decisions approved earlier is possible, but is treated as a change of scope.

07 The Client's obligations and cooperation

The quality of the result and the timelines depend directly on the Client's involvement. The Client undertakes:

• to provide complete and accurate information about the task, the business and the target audience at the briefing stage;
• to hand over the Client's materials in good time — texts, images, logo, brand book, data for populating the site — in a usable form and format;
• to provide the necessary access credentials: to the domain, hosting, repository, analytics, payment and email services, and to appoint a contact person authorised to take decisions on the project;
• to give feedback on demos and interim results within 5 working days, consolidated and in writing;
• to ensure that it holds the rights to all materials handed over and to warrant that their use in the project does not infringe the rights of third parties;
• to pay for third-party services, licences, the domain and hosting itself, unless otherwise agreed separately;
• not to hand over to the Provider the personal data of third parties without a legal basis; where such processing is necessary, the Parties conclude a separate data processing agreement.

The Client warrants that the materials are lawful and indemnifies the Provider against third-party claims relating to their content, including infringement of copyright and trade mark rights and breaches of advertising law.

If the Client does not respond and does not supply materials for more than 30 consecutive calendar days, the Provider is entitled to move the project to suspended status. Resumption is possible once new timelines have been agreed and, if the Provider's workload has changed, once the price of the remaining work has been agreed too.

08 Intellectual property and transfer of rights

Exclusive economic rights in the result of the work — the markup, the source code created within the project, the designs and the graphics — pass to the Client in full upon payment in full under the contract. The transfer is for the entire term of the rights, without territorial restriction, with the right to use, modify, copy and pass the result on to third parties. Until payment in full, all rights remain with the Provider, and any use of the result is unlawful.

The following are excluded from the scope of the rights transferred:

• Open source components — libraries, frameworks and modules used under their own licences (MIT, Apache 2.0, GPL and others). The Client receives the right to use them within the scope of those licences and undertakes to comply with their terms.
• Third-party paid licences — fonts, stock images, commercial plugins and SaaS services. Such licences are taken out in the Client's name and paid for by the Client; renewal is the Client's responsibility.
• The Provider's internal work product — shared libraries, templates, utility tools and methodology that existed before the project or are of general application. The Client receives a non-exclusive, irrevocable, perpetual licence to them to the extent needed to use and develop the result of the work.
• The Client's materials — these remain the Client's property; the Provider uses them solely for the purpose of performing the contract.

The moral rights of authors are preserved by operation of law. The Provider is entitled to feature the project in its portfolio — to mention the Client's name, publish screenshots and describe the solutions applied — unless the Client has objected in writing. An objection operates for the future and requires no explanation of reasons.

09 Warranty and support

The Provider gives a 3-month warranty for the correction of defects from the date the work is accepted, unless the contract specifies a different period. The warranty covers defects where the result does not match the agreed specification: functions that do not work, layout errors in supported browsers, and failures of forms and integrations arising through the Provider's fault. Such defects are remedied free of charge within a reasonable period, taking their severity into account.

The warranty does not cover:

• changes made by the Client, or by third parties it has engaged, to the code, settings or content;
• the consequences of failures, updates or discontinuation of third-party services, hosting, APIs and payment providers;
• third-party libraries becoming outdated, or changes to browser and search engine requirements after the project is delivered;
• hacking, malware infection and loss of data caused by access credentials being compromised on the Client's side;
• new features, enhancements and design changes — these are separate work;
• the absence of results in business metrics: search rankings, sales volume and conversion depend on many external factors and are not guaranteed.

Once the warranty period ends, maintenance is available under a separate agreement: updates, monitoring, enhancements and further development of the project. The terms and response times are recorded in the support contract.

10 Limitation of liability and confidentiality

The Provider is liable for direct, documented damage caused through its fault. The Provider's aggregate liability under the contract is limited to the amount actually paid by the Client under that contract over the last 12 months preceding the event giving rise to the claim.

The Provider is not liable for lost profit, loss of data, reputational harm, indirect or consequential losses, or for losses caused by the acts of third parties or of the Client. The limitations do not apply in cases of the Provider's intent or gross negligence, or in other cases where a limitation of liability is not permitted by mandatory provisions of law.

Neither Party is liable for failure to perform its obligations as a result of force majeure: natural disasters, military action, accidents, large-scale failures of communications and power supply, or acts of public authorities. The Party encountering such circumstances shall notify the other without undue delay; the deadlines are extended for the period during which they continue.

Confidentiality

The Parties undertake not to disclose to third parties the confidential information obtained in the course of their cooperation: commercial terms, business plans, data on clients and sales, technical information, access credentials and source code. The information may be disclosed only to those staff and contractors who need it in order to perform the contract and who are bound by equivalent obligations.

The obligation applies for the term of the contract and for 3 years after it ends. It does not extend to information that is publicly available other than through the fault of the Party that received it, that was already known to that Party without an obligation of confidentiality, or that is subject to disclosure under a requirement of law or a court — in the latter case the disclosing Party notifies the other, unless it is prohibited from doing so.

The processing of personal data in the course of the cooperation is described in the Privacy Policy. If the Provider processes personal data on the Client's instructions, the Parties conclude a data processing agreement in accordance with Article 28 of the GDPR.

11 Termination, governing law and final provisions

Termination

The contract may be terminated:

• by agreement of the Parties at any time, on agreed terms;
• at the Client's initiative on 10 working days' written notice; in that case all work actually performed by the date of termination is paid for, and the advance payment is non-refundable to the corresponding extent;
• at the Provider's initiative in the event of a material breach by the Client — payment overdue by more than 30 calendar days, failure to supply materials for more than 30 calendar days, or a demand to carry out acts contrary to the law or to the rights of third parties.

On termination of the contract, the Provider hands over to the Client the results of the stages paid for, and the Client pays for the work performed. The provisions on confidentiality, intellectual property and limitation of liability survive termination of the contract.

Governing law and dispute resolution

These Terms, and the contracts concluded on the basis of them, are governed by the law of the Republic of Latvia, without regard to its conflict-of-law rules. The UN Convention on Contracts for the International Sale of Goods does not apply.

The Parties shall seek to settle disagreements through negotiation. A claim is submitted in writing and is considered within 15 working days of receipt. If no agreement is reached, the dispute shall be heard by a court of the Republic of Latvia at the Provider's registered address. The Parties may agree by separate agreement to refer the dispute to arbitration. The language of the proceedings and of correspondence is Latvian, unless the Parties agree otherwise.

Changes to the Terms

The Provider is entitled to amend these Terms. The current version is published on this page together with its date; the version in force is dated 16 July 2026. Changes take effect from the moment of publication and apply to contracts concluded after it. Contracts already in force are governed by the version in effect on the date they were concluded, unless the Parties have agreed otherwise in writing.

The invalidity of an individual provision does not render the remainder invalid: such a provision is replaced by a valid one that is closest to it in meaning and economic effect. The Client may not transfer its rights and obligations under the contract to third parties without the Provider's written consent. The Provider is entitled to engage contractors, remaining responsible for the result of their work as for its own.

The Provider's details

• Livonia Data Lab SIA
• Reg. Nr. 40000000000
• Registered address: Rīga, Latvia
• Email: hello@livoniadatalab.lv
• Data protection questions: privacy@livoniadatalab.lv
• Phone: +371 20 000 000
• Website: livoniadatalab.lv

Related documents: Privacy Policy and Cookies Policy. You can discuss a project and request an estimate on the contact page.